Yellow - This signals that your account has reached the low balance level and needs to be replenished. Type of Login. for exactly the same problem. You can order an additional transponder in any of these convenient ways: The replenishment amount and the low balance level are increased for each additional transponder added to your E-ZPass account. Customers can add or remove vehiclesincluding rentalswith the snap of a photo, update payment information, activate your transponder, and review account activity. Submit requests to E-ZPass Customer Account Correspondence, PO Box 15187, Albany, NY 12212-5187. Consider a contribution. Your account may have had insufficient funds when the transaction was attempted. Please respond to an inactive account notice within 30 days. Here is how you can check your balance: Look up 'E-ZPass' followed by the state where you bought your transponder. When you enter the lanes in Ohio, it will count the number of axles associated with the E-ZPass transponder and charge you accordingly. Why is my E-ZPass transponder not working? Is there an administrative fee to collect my DRIVE SMART Virginia Education Fund donation? Existing MTA E-ZPass Private account holders, that have cash or check account replenishment selected, may request an MTA Reload Card at www.e-zpassny.com or by calling 1-800-333-TOLL (8655) and using the automated system. Indiana Toll Road - ITR Concession Co. LLC. When your E-ZPass account balance reaches $15 or less per transponder, you will receive a notification from the PA Turnpike E-ZPass Customer Service Center requesting you add funds to your account. How do I find my e ZPass account number? E-ZPass customers can add their rental vehicle information to their existing PA Turnpike E-ZPass account. These measures are designed to prevent corruption of data, block unknown or unauthorized access to our systems and information, to provide protection of your private information and to protect data from interception during transmission. If the required number of people are in the vehicle, and you want to drive on the 64, 66, 95, 395, and 495 Express Lanes for free, you need to switch the E-ZPass Flex to HOV mode before you get on the road. Personal and Business Accounts with five or more E-ZPass transponders must be set to automatically replenish which requires a credit card or checking/savings bank routing and account number plus a credit card (not linked to the same bank account) as a secondary, backup payment method. Print the statement each month? But did you know that you can also check your balance on it? Links may open in a new window. If you choose to mail your transponder, please wrap the transponder in aluminum foil or insert it in the original Mylar bag and enclose a note requesting to close your account. Report a lost or stolen transponder by calling the Pennsylvania Turnpike Commission EZPass Customer Service Center at 1-877-736-6727 and speaking with a Customer account to your EZPass account. going paperless is that there's no statement to look for in your house. The appropriate toll is electronically debited from your prepaid E-ZPass account. The transponder is designed to function best at an angle, similar to the one created by the windshield of a passenger vehicle. Commonwealth of Virginia. For assistance, please call the toll-free number: 1-877-762-7824 Monday through Friday 7 a.m. - 7 p.m. Can I pay cash if I have an E-ZPass transponder in the car? Yes. Not only that, but even if you go to the electric website, it logs you into your gas account. What is scope and limitations of the study? Forgot Your Username, Password or Have a Locked Account? We recommend you make changes to your account several days in advance of your trip. Based in Virginia, USA. However, we do not currently have a transponder that is designed for use with motorcycles. Customers can add or remove vehicles including rentals with the snap of a photo, update payment information, activate your transponder and review account activity. I'm sure the Commonwealth will fix the MassDOT website, Put The Transponder In A Foil Pouch And It Won't Transpond. PA Turnpike Customer Service Center300 East Park DriveHarrisburg, PA 17111(877) 736-67278:00 a.m. - 6:00 p.m. Monday-Friday. In order to cover costs and ensure that no taxpayer or toll dollars are used to fund this initiative, VDOT collects a small administrative fee from the donation amount. Is it a good sign if they ask for references after an interview? You will need your account number (or your transponder number) and the 4-digit security PIN assigned to your account. E-ZPass Group - Home E-ZPass Virginia has taken steps to safeguard the integrity of its data to prevent unauthorized access and to secure your personal data as it is communicated across this internet. There might be additional fees, such as a $0.50 fee to lease your E-ZPass transponder in New Hampshire, or a $1 monthly fee to get a paper statement in Rhode Island. E-ZPass New York - Account Updates FAQ The transaction may show as pending on your card account for up to 5-7 days, depending on your banking institution, and then it will be removed by your bank, and will not be posted to your card account balance. Monthly and Quarterly summary statements are available online free of charge. If youre an E-Z Pass owner, then you know just how handy the device can be. You can use this link to take you to the login page. Search for tolls using the mailing number on your NOTD or all license plates or zip codes that may be . The account number is on your statement. Make sure your transponder is mounted in your windshield, drive through a Toll Point and your toll will be deducted from your pre-paid account balance. Download forms for both personal and commercial EZPass accounts. The EZPass must be mounted to the vehicle as prescribed by the agency who issued the transponder. A small value (typically $1.00) pending debit transaction may be sent to your card account when updating a credit card associated with your E-ZPass Virginia account, either on the website or by a Customer Service Representative. It's as simple as registering an E-ZPass account online. By calling the Service Center at 1-877-762-7824 and requesting an exchange. E-ZPass Just Got Easier and More Secure! I followed the directions on my National Grid bill to set up an online National Grid account, since we were having mail issues thanks to the wonderful Allston Post Office. Each rental company has a different policy for the payment of tolls. 1 E-ZPass is available from the PTC E-ZPass Customer Service Center at 300 East Park Drive, Harrisburg, PA 17111. I suspect that if you have more than one E-ZPass in your vehicle, they'll charge you a toll on EACH ONE every time you drive through a toll station. The Go Pak has an initial cost of $38. E-ZPass Customer Service Center: 1-888-MTA-PASS (1-888-682-7277) Outside USA: 1-207-871-7771. Clifton Forge, VA 24422-1234, Phone: 877-762-7824 In Ohio, youll have to pay $3 to activate your transponder. Will 100% of my donations to DRIVE SMART Virginia Education Fund stay in Virginia? The first result should be the official E-ZPass website for your state. The same exact problem 2-3 years ago. E-ZPass Flex Transponders provide additional functionality which allow drivers to identify when their vehicle can be classified as High Occupancy Vehicle (HOV) to obtain a discount on those facilities that support the additional Flex functionality. E-ZPass | PA Turnpike If you don't have a credit card, call or visit one. See the Rental Vehicles page on our website for more details. You can call the automated phone system at (888) AUTO-TOLL (888-288-6865) to update your account or speak to a customer service representative. I must be one of the lucky ones. Why can't they handle a "forgot my account number" situation with an automated email like every other system in the world? Business E-ZPass accounts are for those who prefer to hold their account in a business name and could include: A business can open an E-ZPass pre-paid toll account by submitting the E-ZPass Business Account Application online, by visiting your nearest Service Center, or by calling 1-877-762-7824. View more E-ZPass questions on the FAQs page. In most cases the transponder must be mounted to the top of the windshield oriented with the label so that you can read it normally and not upside down. You do not need an E-ZPass Flex if you do not plan to travel on the 64, 66, 95, 395, or 495 Express Lanes with the minimum number of people to qualify for the HOV discount. Have your personal information ready to give to a customer service representative. Simply login with your username and password on this website to make any changes to your address, vehicle information, or to update your credit card. EZDriveMA | Mass.gov Commonwealth of Virginia. For residents of other E-ZPass network states: Maryland, Heres how to check your E-Z Pass balance and some things to keep when doing so. To add a rental vehicle, access your account onlineor via our mobile app,PA Toll Pay. When prompted, say "Customer Service" then select 1 for E-ZPass and 2 for the Commercial Department (Outside U.S., please call 717.561.1522). How can I change my password? Managing your E-ZPass account online is convenient, making travel even simpler. Welcome to E-ZPass Register the Go Pak you purchased from a PTC retailer. E-ZPass Personal Account | PA Turnpike If you have a properly mounted device and are having problems please contact your EZPass service center for assistance. Indiana residents can save 17% with the RiverLink system compared to paying by mail, and you can save 15% on the New Jersey Turnpike. How do I exchange a standard transponder for a Flex transponder? If you need details of your toll transactions, you can either log into your account online or elect to receive detailed monthly statements, starting at $2 per month. However, unlike everyone here is reporting, I was actually able to retrieve my account number fairly easily with a quick call into the customer service. How do I know which agency issued my EZPass? You can save as much as 60% on toll fareif you use an E-ZPass transponder on the Pennsylvania Turnpike. Click on this result and look for a login option. It's under the section titled "To Reset Your Password." 2023 The Pennsylvania Turnpike Commission. Registration is required prior to use. If youre buying a transponder in Illinois, youll have to make a $10 refundable deposit and add $20 to your account toward toll usage. The posted speed limits are set to ensure the safety of the toll collectors and the drivers. There are four convenient ways to start saving. Account Number: Cash as a payment type is not accepted on all toll facilities in Virginia. 1-800-333-8655 Monday-Friday - 7:00 AM to 7:00 PM Saturday - 8:00 AM to 12:00 PM . If you received a letter from us regarding your account, your account number will appear at the top of the letter. Fax: 540-302-4773. Some resources on this site require the Adobe Reader and the Microsoft Word, PowerPoint, and Excel viewers. Do I have to have a credit card to open an E-ZPass account? Log in to your account with your username and password. Illinois, When they drive through an E-ZPass lane, an antenna sends a signal to the transponder. Your transponder's battery is running low. Dedicated E-ZPass Service Centers in Norfolk and Portsmouth have a drop box for your convenience after hours. Charges of $20 or more are charged directly to the credit card used to replenish your E-ZPass account. In Maine, drivers can save 20 to 40% on toll fares if theycomplete 30 trips or more in a month. How do I switch between Toll and HOV modes when using the Flex transponder? The TBP invoice will have a license plate image, travel information, and payment options. ? Richmond, VA 23219. In case of loss, a $10 charge will apply for standard transponders and a $20 charge will apply for Flex transponders. Use the search below to find a retailer near you. The E-ZPass Flex will work on other toll roads that accept E-ZPass regardless of the position of the switch. A registered transponder may be used after 24 hours on the PA Turnpike or 48 hours on other toll roads. You will need to contact your Customer Service Center to assist you in identifying the problem. FAQ | E-ZPass Virginia Contact us and check out our related topics on Ridester. When prompted, say "Customer Service" then select 1. Want to make managing your E-ZPass account even easier? Become a Road Pro with EZPass. It is very important to immediately report lost or stolen EZPass transponders. See the Rental Vehicles page on our website for more details. Toll-Free Number: 1-877-762-7824 E-ZPass Plus is a benefit for E-ZPass customers that allows them to use their transponders to pay for charges at participating facilities displaying the E-ZPass Plus logo. When adding You can open an E-ZPass account using cash, check or credit card. - 200.25. All accounts with a prepaid balance and a valid credit card for primary replenishment are automatically enrolled in E-ZPass Plus. E-ZPass Customer Service Center: 1-888-MTA-PASS (1-888-682-7277) is to cut down on trees, right? Have your transponder handy, you'll need it during setup. If you see this light for more than two consecutive days, contact the Customer Service Center. These toll facilities do not charge you a toll if your E-ZPass Flex is set to HOV mode. Kentucky and WAI Compliance | By visiting one of our service centers. Look up your states official E-ZPass account or use an official app. Monday through Friday 7 a.m. - 7 p.m. Copyright 2023 VDOT. The Virginia Department of Transportation is committed to protecting your privacy and the security of your account. WAI Compliance Yes but Mass transponders are free and offer you discounts on Mass tolls, which people in Mass are more likely to benefit from, and you don't get with an NH transponder. This deposit will either stay in your account or go towards covering toll fare. Login to your E-ZPass MA Account - EZDriveMA If you are traveling on a toll facility that accepts cash payment and you want to pay cash at the tollbooth, the transponder must be removed from your vehicle, wrapped in the original Mylar bag, or wrapped completely in aluminum foil. Gift certificates must be redeemed with the PA Turnpike EZPass Customer Service Center. If you are a frequent traveler and need to replenish your account more than three times a month, we'll increase this amount accordingly. How do I obtain an additional E-ZPass transponder? A small electronic device, called a tag or a transponder, is mounted on the vehicle's windshield. Light notifications differ by Toll Facility, but the following are some general descriptions: Red, Blue or White - A red, blue or white light indicates an unpaid toll. Make payments towards your E-ZPass Massachusetts account; Pay a Pay-by-Plate invoice; Open a new E-ZPass Massachusetts account; Request additional transponders; Update your account information (i.e., contact information, vehicle information, and payment information) Review your account activity (i.e., toll transactions) Dispute a transaction . Forgot Your Username, Password or Have a Locked Account? As the vehicles belong to the same class, you can switch the transponder from one vehicle to another in all states. All transponders on the account draw from the same available balance. Can I get a statement to track my expenses? If your transponder is lost, a $10 charge will apply for standard transponders. right after they're finished with getting the Health Connector website up and running. How do I switch between Toll and HOV modes when using Flex transponders? Peak period excludes federal holidays. The statement itself isn't delivered to your email--its a link for you to log in and view it, so if you forgot or lost your account number you can't log in til you retrieve it. Text Alert Update. Customers are responsible for any tolls incurred while the vehicle registration is listed on their account. . Some states like New York have plans where the system will. If you haven't used your E-ZPass account to pay for a toll in the last 12 months you will receive an inactive account notice. Open an account today to become a Road Pro. If you choose manual replenishment, you can add funds to your account by logging in to your account Please enter your account number or transponder: Your Account Number: OR: . E-ZPass statement options are available to help you track your expenses. In Virginia, there are more than 2,300,000 active E-ZPass transponders. You can use your E-ZPass transponder on all toll roads with specially marked "E-ZPass" lanes. I know someone who's a COBOL programmer and, given that he seems to go on vacation every other week, I guess he's paid very handsomely for his expertise Was it going to be called "ADD 1 TO COBOL GIVING COBOL." Customer Service - EZDriveMA Automatic Replenishment is the most convenient way to maintain funds in your account. You can also call the E-ZPass Customer Service Center at 1-877-736-6727 and when prompted, say "Customer Service" then select 1 to update your credit card information. Whether you're a driver or owner/operator, we strive to provide the tools you need to make smart travel choices. Certain toll agencies offer discount programs to their frequent customers. Call us to open an E-ZPass account by phone ordownload the E-ZPass application and mail it to the address below. Two separate accounts for gas and electric. Yes. For instance, New Jersey has a $25 minimum account balance. Select Update Payment Method. A credit card for initial payment is needed to open an account online. You can switch the transponder from one vehicle to another as long as you use it on the same vehicle type. 8:00 a.m. - 6:00 p.m. Monday-Friday. A trip out-of-state or a change in your driving pattern may have an impact on your E-ZPass account. Cost of replacement is the customer's responsibility. I had a ridiculous problem gaining access to my National Grid and E-ZPass accounts this summer! Once youre logged in, youll be able to see your E-ZPass dashboard where your balance should be available. New Hampshire, Open E-ZPass Account. Where is the alphanumeric code on EZ Pass? When you access your personal information, your web browser will automatically create a secure connection. Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | This happened to me at the beginning of the summer. The name of the business and EIN (Employer Identification Number) are required. TBP invoices are only mailed to customers who do not have a valid EZPass transponder in their vehicle. it here to set up your account. Please provide the complete 11-digit transponder number for each individual transponder being reported. In order to view your E-ZPass account 24-hours a day, you will need to set up your on-line access. Your low balance amount will be periodically assessed to ensure you have at least three days of tolls to ensure coverage in the event that there are problems with your replenishment. Download our app. It's actually a pretty well designed system near as I can tell. If you like what we're up to and want to help out, please consider a (completely non-deductible) contribution. The MDTA also is reminding customers that many E-ZPass account needs can be handled without need for a visit. For assistance, please call the toll-free number: 1-877-762-7824 Chesterfield County - Powhite Parkway Extension, Pocahontas 895 (Route 895), The Downtown Expressway (State Route 195) from Meadow Street east to the I-95 Interchange, The Powhite Parkway from Idlewood Avenue south to and ending at Chippenham Parkway, The Boulevard Bridge (nicknamed the "Nickel Bridge"), Visit one of our Service Centers or DMV partner locations, By picking up a transponder at an E-ZPass On-the-Go retailer and registering online or by phone. The E-ZPass Plus program is not available for E-ZPass customers who replenish via ACH or Manual. E-ZPass is an electronic toll collection system, which eliminates the need for cash. You can check your available balance and recent transactions, make a payment, and update your credit card number, expiration date, telephone number and change your PIN number through our automated system. DRIVE SMART Virginia exists solely to serve the citizens of the Commonwealth. in accordance with Section 33.2-613 D of the Code of Virginia may be eligible for toll-free passage on Virginia toll roads. For more information about EZPass, click here. Is my donation to the DRIVE SMART Virginia Education Fund tax-deductible? This site needs to use cookies. ZIP Code: Enter your ZIP Code. The Virginia Department of Transportation runs the program in Virginia. E-ZPass - Port Authority of New York and New Jersey Drivers traveling with less than the required number of people in the vehicle on a Toll Facility with a discount should set their E-ZPass Flex to toll-paying mode and the toll will be electronically debited from their E-ZPass account. Which one do I need? .jpgs, .gifs, etc.). Grrr A year or so ago i was able to call and get my account number after verifying some personal information. I did print out one of my statements at some point but I suck at organization in general. Security Alert. What should I do if I plan to drive out-of-state? When the vehicle passes through a toll, the tag is read . Since E-ZPass is designed to speed up the toll process, receipts will not be available at the lane when using E-ZPass. Payment options include credit/debit Account Number: Digits only. WAI Compliance | As they travel through the toll facilities, tolls are automatically deducted from their pre-paid E-ZPass account. The cost varies from one state to another. If you have three E-ZPass transponders, you will owe a minimum replenishment amount of your average monthly tolls, or minimum of $105 (whichever is greater) when your account's available balance reaches your low balance level. Monday through Friday 7AM - 7PM. For a Commercial account please call 1 . Each rental company has a different policy for the payment of tolls. Auto replenishment using a credit card is required to participate. They're just a little befuddled by all this newfangled technology. Why are the posted speed limits at the toll booths so low? Please click (https://www.ezpassva.com) here to navigate to our Production site. All E-ZPass Plus transactions are recorded on your statement. You can also view your transaction history online by logging in to your account. When you open a prepaid account, you receive a small electronic transponder that attaches to the windshield inside your car or to your license plate. It can also be found on monthly statements or other correspondence you may have received from the Customer Service Center. In 2014 he acquired Ridester.com to share his experiences with other drivers. Youll have to wait until your next statement comes- EZ-Pass wont give out your account number over the phone or mail it to you in a timely fashion. The PA Turnpike Commission offers E-ZPass gift certificates as a convenient way of gift giving. Read more about Brett here.
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