We reserve the right to refuse to extend the 30 day risk free option to anyone we judge to be abusing it. My husband was put oxygen about 5 or six years ago. CPAP Supply USA is more than just a retailer of CPAP supplies and other respiratory products. In the position she is in she should be able to put whatever issues she has aside. This company needs to not be in business, especially with such vulnerable customers who depend on them. NOT ONE PERSON will pick up the phone. What adds salt to the wound is Lincare is the only supply company in our area. we recieved it after 3 weeks of me calling the office. If you've had the same bad treatment that I have received please REPORT THEM TO YOUR DR'S AND THE INSURANCE PROVIDERs.They don't deserve contracts and referrals with these connections.I've had a bipap machine for 5 months now that I cannot use. Simply push a button, and the Wireless Alert System will summon help to your household in an accident or emergency. Whether you're part of our sales force, a service representative, or clinician, every individual on the Lincare team has a direct impact on our patients' health and well-being. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! At least call me and inform me you do not want me as a customer. The manufacturer determines if the item will be replaced or repaired, CPAP.com cannot supersede the manufacturers decision. My wife has went by their office several times to try to correct this problem and it still is happening. If you suffer from obstructive sleep apnea (OSA), you're not alone. No call the next 3 times I called went to the music hold. Lincare's markups are outrageous because they assume the insurance will pay for everything . Never will use again. This is a life or death situation when I call and need help because their equipment stops working Durable medical equipment (DME) is a medically necessary, prescribed device or supplies designed for extended use in the home. Lincare CPAP > Home. I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls). Thank you so much for your article! Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. I immediately called Lincare and was told by 2 different people (Ray and Gregory) at the San Diego location that the driver, only identified as Chris, did exactly what he was supposed to do. Totally unacceptable. To avoid this, we make every effort to help you be sure of the sizes and features of all items prior to purchase. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly and regularly, as prescribed by their practitioner. Products used:none as I have not received my machine yet after 2 months of waiting. But in the last year or so that has gone down hill big time. Lincare is the leading provider of in-home respiratory care. We use cookies to understand how users engage with our website. I sent them the 2nd of 3 installments. I am so so grateful, Do not use! All of our rants and raves are exactly that, rants and raves. They also list the MSRP as $49.00. I have no choice. After the company received a doctors referral for oxygen on Monday, it still hadn't been delivered by Friday. Spent 2 days trying to contact them set up a CPAP account and failed on the rare occasion they answer the phone they transferred me to somewhere else where they wouldn't answer the phone. Ricky Conner. For most people, the cost of healthcare is a significant concern. On July 5, 2015, I asked Lincare to pick the equipment up explaining the situation; a manager (Ed - ext. CPAP.com is a family owned and operated business dedicated to providing Sleep Apnea equipment to those who need sleep therapy. Arthur Roberts They charged me $110.00 for a single nasal pillow for my CPAP mask. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. This could be the worst company that I have ever tried to deal with. High Frequency Chest Wall Oscillation (HFCWO). We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. Headquarters. They are harmful to people not helpful. I have to argue with these people every time. Then nothing was done for three weeks because "we did not have any machines". THAT did not give me a warm, fuzzy feeling. As always, please call us, email, text or chat if you have any doubt or question about your order before it ships. I have been with Lincare for 5 years and during that time I have never EVER had any luck contacting the supply office. Linking to a third party site does not constitute an endorsement by Company, And I had to use bottles till they picked up more the next day http://srivari.org/. The filters can be order on line. your customer reviews are all negative . It has been several years and I can't recall why I stopped but given my seven calls at one per week I am beginning to think the lack of response in carrying out my neurologist's order from 3/2016 may have been similar to when I stopped with them several years ago. Because you can expect to use your DME for an extended periodfrom weeks to yearschoosing the right device is critical to achieving the best possible quality of life. When you have a respiratory condition, you don't have control over when symptoms might flare up. Please note, if you live outside of the contiguous 48 United States, CPAP.com will not be able to send you a return label. 19387 US Highway 19 N, Clearwater, FL 33764-3102. In the fall of 2022, we'll be introducing a new patient portal with more functionality, to learn more about what's to come click here . Address: 13235 N Promenade Blvd, Stafford, TX 77477. Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call. This includes a variety of products and devices, such as wheelchairs, nebulizers, ventilators, and CPAP machines. So now I will have to continue Lincare torture. Lincare is the leading respiratory supplier in the country, serving nearly 2 million patients from the comfort of their homes. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. So I guess they are doing the same thing, because I'm on my 4 th year, They can't charge Medicare for my Oxygen Concentrators anymore. By exiting our site and going to an affiliate site you are acknowledging these services/products are not provided by Lincare and will not be covered by insurance. While hospice has provided a new oxygen concentrator, they had not been out to inspect and hook it up. Finally we ended up calling the police on one of the drivers. This happened at least twice a night, most nights more than twice. So be sure to check with your insurance company first. To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. LinCare ranks 47th among Home Care sites. I wrote review last week of how unhappy I was with Lincare not calling me back about my new C Pap machine which was approved by Insurance My mom has several severe medical conditions and requires oxygen to live. Have new supplier picked out need medicare to accept the change. Website doesn't recognize customer ID, rejects enrollment. She was courteous, professional and above all incredible. Our trusted oxygen solutions can improve oxygen intake, improve breathing, increase stamina, and enhance your overall quality of life. How does a company like this stay in business? I don't understand these people because the people they service are depending on them. I'm not indigent like some of your customers, I don't accept incompetence. Please watch out for your loved ones and choose a company that has a little more compassion and sense of responsibility. Recently, I spoke with Barb Bly, my account representative who agreed that it was a mistake because the manager didn't send the pickup ticket to the Pay Department. No call 3rd time, she was not in that day but I will get a call back. Lincare offers electronic and portable mist-inhaler solutions to fit your routine and respiratory needs. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. I can't believe that a company with 2 stars or less is even still in business. however we never recieved a bill. Copyright 1999-2023 US Expediters, Inc. All Rights Reserved. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. From an insurance standpoint, that could mean your DME is only covered by insurance if you use it regularly and as prescribed by your practitioner. These tests save you from going to the doctor's office or lab to check your INR levels. They have sente the wrong supplies the last 3 times. Have been on hold for four (4) hours over several days with no resolution to my problem. it's not about caring for people, it's all about money. Oklahoma City ok may 2016 It was definintely LINCARE. My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. We Earn Our Patients' Trust. Returned items should be sent after receiving authorization (RMA #), along with a written explanation to: Only principal may be refunded for purchases made via Financing Methods. We did our best to keep the one on one trade rule so we did not have a repete of the situation . Please talk to your insurance company and medicare provider. That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. You will be contacted by a rental specialist within 1 hour (open 9AM - 5PM MST) to provide a quote and finalize your order. Shipping 79. And then all of a sudden I receive a huge bill for a year and a half's worth of supplies - what kind of company bills you a YEAR AND A HALF LATER? With Zappos, you have a whole year to return an unused product. Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. This icon indicates that you are leaving the Company's website. Lincare did EXACTLY THE SAME THING TO ME last year. Call your local recycling center. CPAP.com does not offer a 30 day risk free option on all products. He also confirmed that it won't be any other invoices after the initial month already paid. Whether you rent or purchase equipment, you may be responsible for 20% of the cost of the equipment, unless you have a supplemental insurance that may pay all or a portion of the out-of-pocket cost after meeting your Part B deductible. My mom was recently put on hospice and as part of the transition hospice provides new medical equipment. ( REALLY ) you provide oxygen supplies I think that it would have been some thing that can't be put off so I stayed up all night because a bottle will not last all night and didn't feel like putting my daughter thru another death within 2 weeks. Their respiratory 'specialist' is a joke, won't return phone calls, and tend to just forget about me. Returns 65. And as I told Cathy I do once again have insurance. Because of my mental illness I was either in bed unable to function or in the hospital during those calls. Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. Now we have to have a camera with us when we have any contact with anyone with the company. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. Why, I do not know. Then the deliveries were no happening and if they did both to show up they would refuse to give us all the of tanks my husband needed for the week. CPAP.com will accept returns on merchandise sold that have manufacturing defects. Policies and procedures are developed and implemented for ensuring all facility staff, regardless of clinical responsibility or resident contact are vaccinated for COVID-19, including all required components of the policies and procedures specified below (e.g., related . Oxygen and Oxygen-Related Products. It is an investment in your overall health . I would suggest that you do not do business with Lincare. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. I have called lincare in chelmsford ma six times to check on the status of my portable concentrator. Local office referred me to corporate office, referred me to person who helps with unresolved issues. Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency. No call 6th time, the receptionist said she would do her best to answer my question and call me back. I ALWAYS CLEAN THE VENTS MYSELF, BUT I LET THE COMPANY REPLACE IT. Who fault was that? As this is medical equipment of a very personal nature, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.. Machines (CPAP, APAP, BiPAP and Oxygen) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. Check with us to be sure! BBB File Opened: 8/9/1994. 2023 Lincare Holdings Inc. All rights are reserved. Give me a break! Is this your company? front office administrator needs replacing asap! Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. But Optigen made a mistake and listed my secondary as primary, and listed "customer pay" as secondary. 2023 Lincare Holdings Inc. All rights are reserved. I got covid. I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. Unfortunately though at the end of March, the CPAP supply center didn't send any supplies. Shipping costs are not refundable. Thank you for your interest in renting an oxygen concentrator! i tried vacuum and cleaner in vents but not sure. That really inspired confidence in them! show. CPAP suppliers that are not contracted providers under the Medicare Competitive Bidding program may have elected to discontinue furnishing items to Medicare beneficiaries in the affected competitive bidding area. We believe in promoting patient education and building solid relationships with our patients and their families, practitioners, and caregivers. Shipping: For smaller stock orders: normally 24 - 48 hours. We offer a variety of home health care services so you can find the one that best fits your needs and lifestyle. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Apparently, it is their job to leave patients without life sustaining medical necessities. Welcome to the Lincare Patient Portal! That's only a couple things.they screwed up on. Linking to a third party site does not constitute an endorsement by Company, We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. At the time I had Anthem Blue Cross Insurance. They seem to have lost all of my records from my 20 plus years of getting my Cpap supplies from American Home Patient, which Lincare has acquired. Lincare Pharmacy Services delivers your medications straight to your home when you need them. Way to go. I've been dealing with them for only 3 months and they are terrible. No call 5thn time, she was on the other line and would call me back. Lincare local didn't call me till after I called the corp office in florida and sent emails to Munich Germany to the parent company. Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). CPAP.com will work with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. It covers the mask with headgear only and does not include other items in the purchaser's order. The coordination of manufacturer product recalls are the responsibility of both the manufacturer and the customer. Beyond Frustrating. High Frequency Chest Wall Oscillation (HFCWO). The staff is amazing, caring, so helpful. I had the most horrible experience with Lincare last week. I have called on a daily basis for 15 days, only for calls to be 'dropped' or not answered, I am writing to their customer service department and making a minimal payment until I hear from them. 30 day risk free is offered at no cost for ALL complete masks (prescription required masks). It's this mindset and hands-on approach that set us apart from others in the home respiratory care industry. This letter also contains instructions for Lincare to make payment of the CMP amount. No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them. As of right now my husband is receiving supplies from your company and I do not want this Cathy to do something to ruin things for him or to treat him rudely or badly. That is why I'm going elsewhere. Your health is important to us, and so is your peace of mind. have been waiting for 11 months for my portable machine was told 2 months left message no call backs talk to operater said will get call back never happens. 1024) sent a technician to pick it up quite soon. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Terrible communication and extremely rude employees. Strive to make a difference in every patients life - every day. B6. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. I called Lincare and was told that I would need to wait to receive the cushion from the CPAP supply center. No material from this page or any LincareCPAP webpage may be copied, reproduced, republished, uploaded, transmitted, or distributed in any way, except where permitted under a written agreement with LincareCPAP. Three weeks passed and I still hadn't received any supplies. At Lincare, we offer positive airway pressure (PAP) treatment to OSA patients so you can breathe more easily as you sleep and live more freely when you're awake. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. If they can't tell the customers the truth the first time they don't need to be in business. These tests save you from going to the doctor's office or lab to check your INR levels. I can't believe this is what our society has come to. So who knows how long that will take. Lincare Rental Order Form. At the beginning of summer I became quite sick with a chronic asthmatic bronchitis and congestive heart failure, so the machine was not only ineffective but also obstructive. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. It came with an insensitive & rudely written letter demanding immediate payment. Coverage and Compliance. I am not telling you this for sympathy or anything like that only in hopes to understand the situation. No customer service at all. They advertise that they offer CPAP machine repair or rental while your machine is under repair. You can also complete billing payments, reorder . I am appalled at the attitude of this person and I hope it's not a reflection company wide. I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. I was on hold for over 2 hours on January 18, 2016. . Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. Paid time off (PTO) is a benefit an employer provides their employees that allows them to receive payment for the time they take off work for vacation, personal days, sick time and holidays. We use cookies to understand how users engage with our website. i have recently been able to pay my bill on line but would like to be able to get my billing and payment history. About Your Conditions. They do not appreciate nor deserve anyone's business. Some of the durable medical equipment Lincare and its affiliates provide includes: Helpful links to device information by therapy type and manufacturer. Please read our, Continuous Positive Airway Pressure (CPAP/Bilevel) devices, ResMed AirSense 10 AutoSet CPAP with Humidifier, Philips DreamStation Auto CPAP with Heated Humidifier & Cell Modem, ResMed AirSense 10 AutoSet CPAP for Her with Humidifier, ResMed AirCurve 10 VAuto Bilevel Machine with Humidifier, ResMed AirCurve 10 ASV Bilevel Machine with Humidifier, ResMed AirCurve 10 ST Bilevel Machine with Humidifier, Philips DreamStation Auto BiPAP S with Humidifier, Philips DreamStation BiPAP autoSV with Humidifier, ResMed AirCurve 10 S Bilevel Machine with Humidifier, ResMed AirCurve 10 VAuto Bilevel Machine with HumidAir Heated Humidifier and ClimateLineAir, Philips DreamStation BiPAP ST with Humidifier & Modem, ResMed AirCurve 10 ST-A Bilevel Machine with Humidifier, PARI Trek S Nebulizer with 12V D/C Adaptor, Drive Medical DeVilbiss Traveler Portable Nebulizer, Philips Respironics InnoSpire Mini Compressor Nebulizer with AC Adaptor & Car Charger, Medline Industries Aeromist Compact Compressor, Philips Respironics Trilogy EVO Ventilator, Philips Respironics Dreamwear Full Face Mask. With good equipment and good service. What a joke. She has acted in a very unprofessional manner. No call. If I could have given them zero stars I would have! Our PT/INR at-home testing allows Warfarin patients to monitor their blood anticoagulation levels at home. You just now realized this which means you did not do anything for weeks. Patients following this at-home respiratory treatment can benefit from uninterrupted sleep, increased alertness, and improved cognitive function. I can buy them from sleep Direct online for $35.00. The only way to stop this company is to take action. This person should not be on the rode let alone the image I'm sure your not looking to put out there for all to see. On moving to New York we had to switch to Lincare for her oxygen needs. Cathy has had issues with both my husband and myself from day 1 when things were good and we both stared with Lincare. I told he that was not true, Yes it may have gone into default but it was paid for, in fact I over paid and was issues a refund check # [protected] for $69.31 on 1/13/15. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. The local center he has been calling is [protected] and Lisa's phone number is [protected] ext. She (Cathy) became extremely rude and told me she would need to check with her billing and get back to me. With no updated prescription (greedy) All of a sudden lincare want fill my order. If you are not able to meet the demand of people refer them to a different company. Your health is important to us, and so is your peace of mind. I was told that someone would be out to look at it. Daniele at front desk was very helpful. Most recent invoices (November 2015) were accompanied by warnings that my account will be forwarded to a collection agency if I don't pay immediately. Zappos. Millions of people live with the adverse effects it can have on their health, mood, and energy levels. What could be more fulfilling than that? But it is getting harder and harder to make things work. Transit time is counted. 10. Depending on your medical need, you may be covered for equipment rentaland you may even have the option to purchase the equipment. 13235 N Promenade Blvd, Stafford, TX 77477. She is the epitome of care, concern and respect. This review was chosen algorithmically as the most valued customer feedback. Yes i have a question. When we were stopped at the stop light & I asked him where he learned how to drive and that he almost caused me to wreck twice, he laughed & said your breathing right. Tina came out from office said we are so sorry that no one called you back she made call to doctor and was so understanding. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always.
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