Poshmark return cases take only a few days, or less than a week to resolve. Once the buyer purchases an item, I follow up with a thank you, stating when their specific item is expected to ship. I am attempting to hide the document name from the user by using a folder with appending querystring in the following format: . Select on your email address. And Ill show you how to do these and more on this blog. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. How To Bundle On Mercari (With Pics) And Sell More, How To Sell On Mercari: How Mercari Works For Sellers, 23 Money-Saving Tips For Living On A Budget Without Feeling Poor, 9 Healthy Lifestyle Habits To Live A Happy Life, 12 Craft Business Ideas: Things To Make And Sell From Home, Black picture #3 shows actual color (if thats the case), Like-new condition or worn once or a handful of times, Only flaw is a slight scratch on the toes, see picture #4. From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. Sorry for the newbie questions ! There you will find everything you need to complete your at-home DIYs, right alongside of me and my DIY videos:https://www.amazon.com/shop/erikawithakYou can browse my Poshmark closet for second-hand gems and sometimes items that are new with tags! Once the case is closed, you can go back and continue selling on Poshmark. One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. I know how it feels because it has happened to me before. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 The only flaw was that the interior material label was discolored. If this happens to you, take pictures of the item immediately, then open a dispute with the site as soon as you can. Select Order Not as Described. Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. Returns are not currently offered for: Fit Issues No longer want the item Delayed delivery If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Privacy Policy. Unfortunately, odor is something that can impact your case. The poor customer service along with the 20% fee is really starting to push me away. In the span of a year, thats a pretty low amount of cases. However, I disagree with their statement regarding the condition of the dress. I was googling for this very issue and come upon your blog. Click on your profile picture to reveal the dropdown menu. It appeared to be completely loose and stretched out, and not the size as advertised. From the left-hand menu, select My Addresses. 6. Just this week, I sent a wool blend pea coat to a buyer who paid $44. This will help keep things professional and keep personal feelings out of it. On sneakers, you'll sometimes find them under the tongue of the shoe. I then contacted Poshmark customer service, who asked for photos - which I provided. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). And at some point, theyd lose interest in that purchase especially if youre not communicating with them about shipping. Here's how to use the online marketplace to buy and sell clothing and accessories, How to delete a Poshmark account from your computer or mobile device, How to delete a Depop account if you want to stop shopping on the app or start a new account, How to leave a review on Depop and give the seller feedback via the app, What is Depop? How can poshmark support/customer service side with a buyer who has absolutely no profile activity and clearly damaged the item, over a faithful seller. Select from a previously saved address or add a new one by selecting Add Address'. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. Another month just flew by. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . Select a reason for the return. She mentioned it was obviously worn and stained, never washed, and had a very strong, offensive odor. Package, ship and get paid 4 Tips for selling more on Poshmark Respond to comments quickly Attend Posh Parties Send offers to likers 6 Selling on Poshmark FAQ How do beginners sell on Poshmark? I have never worn or washed this NWT dress, which was purchased in this condition. To avoid Poshmark returns, make sure you ship as quickly as possible. The platform has over 80 million users, with over 200M available listings. Honestly though, I don't really want to be found. Select Edit to edit an address or select Add Address to enter a new address. Don't rely on Poshmark's conversions. Your email address will not be published. So I thought Id talk about Poshmark returns because I had to open a case against a seller recently. Select My Purchases. But if a case opens against you, be professional and keep emotions aside and try to resolve it. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. To initiate a return and refund, file a claim on the Poshmark website or the app. . It is a mail slot that you can reserve at the local Post Office. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Upload images that showcase why you're returning the item. One thing that I always do is confirm the sale. She then turned around and claimed the item was missing a button, including a photo of where she had clearly ripped off the button. Some sellers might misrepresent an item or hide its flaws. Having a case opened on Poshmark is essentially a buyer requesting to return an item. I've just started to get active on posh selling my old clothes. Please consider this as my acceptance of the return and process the return label accordingly. Hide full review Helpful? and our For more information, please see our So such issues do not qualify for a refund. Lets talk about reasons why a case may open against you on Poshmark. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone. For some reason, she changed her mind before Poshmark even responded and kept the item. But for the first time, I had to return a Poshmark purchase. Go to your account tab and then tap on My Address'. NOW WATCH: What happens when you sleep in your contacts, What is Poshmark? Click the order for the item(s) you wish to return. Questions? I requested for more information, and she provided it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When a buyer opens a case, she submits a reason and evidence for the return request. 1. The buyer was very aggravated. Select Problems/Order Inquiry. Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. Select Account Info. You can put their address as a return address as well. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cookie Notice We would like to show you a description here but the site won't allow us. Go to your My Poshmark Tab (@username). Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. Write a description about the return. Box. If you notice any intentional damage or anything untrue, then you can open a case against the buyer too. Select . If you're going to ship late, let the buyer know there'd be a delay, and they would understand. Poshmark listings allow up to twelve pictures, take advantage of it. While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. In this case, the buyer opened a case upon receipt of the item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your email address will not be published. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The item was described as a NWT dress with one slight flaw. Select Done. In it, I included the screenshot of my purchase confirmation. So when a buyer reads the description, they can refer to the pictures, and understand exactly what youre talking about. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. Learning as Im going ! But the past few months it seems "item not desicribed" return cases are getting out of hand. ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. New comments cannot be posted and votes cannot be cast. Scan this QR code to download the app now. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained.". Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Now after one or two Poshmark returns, youd want to make sure it doesnt happen anymore. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. When a case is opened against you on Poshmark, dont panic. If not, learn your lessons and make sure it doesnt happen again. But the past few months it seems "item not desicribed" return cases are getting out of hand. To change your shipping or return address, click on Change' next to your address. She had not opened the package and stated that it was an accidental buy and wanted a return. I feel reassured that I handled an unhappy buyer appropriately but it still stings to be accused of something untrue. Enter your email address to subscribe to this blog and receive notifications of new posts by email. 2. Nick Nick. If Poshmark denies the return, the sale will close and the funds will release to the seller. How much does Poshmark take from a sale? I said no. List the shoe by the size written on it. Whats the length of the dress, is it mini or midi? Interacting with my videos not only helps me out but also makes me smile! They aren't that smart. Thoughts? Learn how your comment data is processed. Archived post. Upon receipt of the dress, the buyer maintained that I had sold her a used dress because of the label discoloration. She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. Also, share this post on Facebook, Pinterest, Twitter, and other social media outlets. Mercari VS Poshmark Which Is Better For Selling Online? Here are some examples of vague descriptions. Your email address will not be published. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. 2023 Budget & Mom Jeans Rosemary Theme by Restored 316, Poshmark Returns: What To Do When A Buyer Opens A Case, How To Avoid It, Thredup Processing Fees What It Means & What To Do. There was nothing else that I could have done to prove that this was a legitimate transaction in my view. Had I actually listed medium/large in the description itself, it may have helped my case. 23 7 7 bronze . Add a title and description 4. Thank you. These may work for some sellers and buyers, but it doesnt say enough about your listing. If you cant give write detailed descriptions of your listing, Google the product and copy the retail description of the product. In this case, I sold a sweater that was one of those in-between sizes. Select Edit to edit an address or select Add Address to enter a new address. If you are adding or editing an address, you may be prompted to complete our Has anyone else had any luck with returns as a seller or just similar cases? Another mistake that can lead to Poshmark returns is inaccurate sizes. and our Select your order. Since that last post, Ive had a total of six cases. Why would a seller risk their business with such dishonesty? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select Edit to edit an address or select Add Address to enter a new address. As frustrating as that statement can be, there is truth to it. When responding to the case, try as much as you can to be professional. How Much I Have Made So Far Blog Income Report, September/October 2021 Blog Income Report $714.34, How To Sell On Facebook Marketplace | How It Works. Apologize to them, and move on. Reselling on Pos. I believe making extra money from reselling your stuff or saving money by spending wisely is ideal. In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. and our She stated that the odor from the sweater was so offensive that it had to be double packaged and put in a completely closed off room since it was causing her to have a reaction to it. Do not try to handle this outside of Poshmark, or outside of the case chat.
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